Meet Pamela

With over two decades of patient advocacy experience, Pamela understands both the patient/family and clinician perspectives and knows how to effectively bridge between them.

My personal advocacy story began with the diagnosis of my daughter with Type 1 diabetes at age 4. Mentored by her first pediatric endocrinologist, I found comfort in a deeply collaborative partnership with the clinical team and their mindset of unshakeable optimism. I also acquired lifetime skills and knowledge, keeping my daughter safe 24 hours a day that continue to serve me as a patient advocate – a finely attuned radar for subtle shifts in health status, knowing when to watch and observe and when to act, familiarity with autoimmune disorders, pursuing answers to complex and interconnected health problems. 

My work as a patient advocate for family and clients is anchored in Boston-based centers for clinical care and research, including the Mass General Brigham system, McLean Hospital and Boston Children’s Hospital. I’ve also served as patient advocate and health care proxy for my parents in Houston, Boston and Buffalo.

 

Independent patient advocates have diverse backgrounds and bring a wealth of experience. My own career background in business, research institutions, and local government may seem unconventional for a professional patient advocate. But it has proven to be a natural foundation for the team collaboration, creative problem-solving and deep client focus essential to effective patient advocacy. I love teamwork and tackling tough problems – but now to help improve lives on the most personal level.

I identify closely with women and families juggling careers, children and healthcare decision-making, and I am passionate about promoting systemic change for smarter and more equitable approaches to managing one’s health.

I am a Board Certified Patient Advocate and member of the National Association of Healthcare Advocacy (NAHAC), Massachusetts Health Care Advocates (MAHCA), Greater National Advocates (GNA), and HealthAdvocateX. I attended the University of Wisconsin’s Center for Patient Partnerships Capstone program. I am active in my community as an elected Town Meeting Member and advocate for townwide initiatives, including sustainable design and smart growth planning, protection of green spaces, and energy-efficient, healthy buildings.

I enjoy music and concert-going, cooking, running, looking closely at art and architecture, anything involving dogs, and hosting visiting international students and researchers.

My mission – partnering with patients and doctors everywhere to make independent patient advocacy a welcome and expected component of modern health care, with proven financial benefits.

“Pamela is laser-focused and passionate about guiding you and your loved ones toward proper care and the right professionals. She is an essential resource.

– E.P., Massachusetts

  (781) 710-8555 or (781) 923-0991
pamela@sparkhealthnavigation.com

Spark Health Navigation is a patient advocacy practice based in greater Boston, serving clients anywhere in the U.S.