“Pamela is as much a teacher and mentor as an advocate. We feel much more confident interacting with doctors now.”
We reached out to Pamela after feeling increasingly helpless as parents and having one of those serious moments when you realize how much you don’t know what you don’t know. Our son was struggling and Pamela brought three disconnected things into focus so we (and his providers) had a 360 degree perspective. She ensures that nothing is overlooked and is always gently pushing us to think ahead and view our son’s development in a larger time horizon, encouraging us to see how small, incremental steps now will translate into success. Pamela is as much a teacher and mentor as an advocate. We feel much more confident interacting with doctors now and knowing we can start to rebalance health, work and life – a gift to everyone in the family.
“Pamela’s value has been not just to tackle and manage our family’s medical challenges, but also make it possible for me to continue working and stay focused on my own career.”
Mom of two teens, Massachusetts
“Pamela is the perfect balance of professionalism, empathy and support. She’s also skilled in navigating the intricacies of our family dynamic.”
My teenage son developed a rare and serious medical condition, followed by a serious mental health disorder. Although I know a lot about mental illness, I realized I was overwhelmed and needed help navigating care for my child – especially because he was moving across the country to attend college in Massachusetts. This transition involved finding a new team of specialists in Boston, going from pediatric to adult providers and changing our insurance, a complex and daunting array of tasks that seemed impossible. And as a full-time teacher my time was limited. Luckily, we found Pamela. She is extremely knowledgeable about the healthcare system in Boston and secured a new Mass General Brigham PCP and top multidisciplinary specialists for our son. She coordinated communications with our Colorado pediatric team for a smooth transition of care and oversaw the insurance plan changes, ensuring our son has excellent coverage for hospital-based care. Pamela always finds the answers if she doesn’t know something. And as an advocate, she understands young adults with overlapping medical and mental health issues and the many challenges they face becoming independent in the world, including being healthy, confident and ready for college.
J. H., Colorado
“Pamela has been a tenacious, compassionate, and thorough champion for our family since meeting us.”
She took the time to really understand our situation, and then dove into learning, understanding and advocating for our needs. We have clear steps forward on every front, and support both emotional and practical from Pamela. Through her guidance, I feel empowered to support my son in the ways that will truly make a difference for him. Thank you!
B. P., Massachusetts
“Pamela is laser-focused and passionate about guiding you and your loved ones toward proper care and the right professionals. She is an essential resource.”
“Pamela could anticipate exactly what I needed at a given moment with the insight and intuition that can only come from a lifetime of firsthand experience.”
“I met Pamela during an extraordinarily challenging time in my life, and I’m not sure where I would be without her guidance and compassion. I felt more comfortable opening up to her than to my own family and loved ones – she was often able to verbalize my concerns, hopes, and fears far better than I could, and she could anticipate exactly what I needed at a given moment with the insight and intuition that can only come from a lifetime of firsthand experience. Her support was invaluable to me, a young adult dealing with sudden illness in an unfamiliar country, as was her deep knowledge of the greater Boston area medical resources, which helped connect me to excellent providers. Her holistic approach to analyzing medical problems was uniquely helpful for my diagnosis and treatment, as it required a broad understanding of physical and mental health, family dynamics, and cross-cultural differences. She was a tireless advocate, communicating my needs to medical professionals and family members alike, and empowering me to make the best decisions while dealing with considerable emotional turmoil and uncertainty. Her sunny disposition and gentle encouragement were a constant source of hope in an otherwise bleak time, and I cannot be thankful enough!”
“Pamela gently demystified the relationship between intellectual abilities and mental health. Her perfectly timed check-ins remind us of the progress our son is making, giving our family confidence to tackle the decisions still ahead of us.”
“Intellectually gifted, my son’s anxiety and neurocognitive processing issues went unaddressed until his 20’s. Pamela gently demystified the relationship between intellectual abilities and mental health. Moreover, she helped my husband and I navigate our own emotions as we worked with her to identify and engage professional support for our son.
“Pamela is exceptional, more than a 9-5 advocate. She cares deeply about her clients and considers both the patient in need as well as supporting family members.”
Pamela found and connected us with the medical experts, clinical programs and related health professionals we needed, tapping resources in greater Boston and across the U.S., and getting answers for both medical and insurance-related problems. We live far from our family member who needs help, and it’s been a huge relief knowing that in our absence Pamela can step in to assist.
“I know Pamela’s skills and instincts, her kindness and determination, make her role as health navigator a deeply personal calling.”
“Pamela has been a close family friend for decades. I’ve watched her manage complex health, navigate care and guide health decisions since 1998 for family, friends and her parents in their later years. She is compassionate, caring and kind – someone I implicitly trust to have my best interests in mind. She also values research and evidence-based approaches to care – essential to anyone in a health-related field. Pamela helped her parents, in their 80s, get the specialist care they needed and make the transition to hospice when the right time came. She was Health Care Proxy for both parents and acted as their liaison and interpreter during clinical meetings and hospital admissions. She oversaw challenging transitions of care – her mother’s 32-hour relocation from Houston to Massachusetts via medical ambulance, just one example – and managed family communications across every U.S. time zone. Put simply, she knows how to talk to doctors and nurses and regards them as trusted partners in care. As an elderly patient myself, she has given me invaluable advice, support and help, especially needed during my own Covid isolation. I know Pamela’s skills and instincts, her kindness and determination, make her role as health navigator a deeply personal calling.”
“Pamela combines passion, problem-solving skills, and navigational resourcefulness to help children and families…”
“Pamela combines passion, problem-solving skills, and navigational resourcefulness to help children and families struggling with difficult learning and behavioral health challenges. If you need navigation, support, and superb advocacy skills, she will find the direction and expertise that lead to answers and improved outcomes. I can say this with all confidence because I’ve watched her work tirelessly and resourcefully on a situation near and dear to both our hearts.”