An independent patient advocate is an ally to you and your providers, a personal touchpoint and guide to your care.

A patient advocate’s core mission is that of project manager to streamline complex processes, manage key tasks, and navigate the healthcare system for you. They also act as a facilitator and sometimes diplomat who keeps important conversations going while listening deeply to understand the questions you seek answers for. Patient advocates provide one-on-one support for logistical and decision-making challenges, both inside and outside the healthcare system, and can help you think through priorities.

A patient advocate brings a best practices and “how can we do better?” mindset. Undaunted by complex health conditions, they view early interventions and accurate diagnosis as essential goals. They understand that the best health outcomes often require second opinions and in-depth research for solutions that serve a client’s needs, wants and wishes.

In addition to responding to a crisis, a patient advocate takes a longitudinal view, creating long-term and proactive strategies to manage health over time. A patient advocate also views health through an intergenerational lens, sensitive to the challenging balancing act facing families today.

A patient advocate recognizes the importance of agency and personal voice, and help clients shift from feelings of helplessness to empowerment and engagement.

Most of all, a patient advocate provides independent, neutral perspective in a way that can reduce the stress and emotional burdens surrounding tough medical decisions, whether faced solo or involving many stakeholders with differing opinions.  By helping clients focus on key decisions and express their voice, maintain work/life balance, and preserve family relationships free of conflict or guilt, the services of a patient advocate ultimately saves time, emotional energy and money.